new with ? about PS at store

[Ks4treasures]

Hi, I found the board a few weeks ago and have been lurking. I had no idea!!! I'm glad I found you.

I have never been to the "store" I have been reading about personal shoppers. Could someone explain exactly what one is and can I call the store and have things shipped from there? I have been trying to piece this together from some of the things I have read, but I am just a little lost on the subject. I was looking at the pictures that were posted by someone about their trip to the store and I saw large stuffed Coconuts in the store and would like to know if I can get one by calling them?
Thanks for the info...I am really enjoying this site

[kikibooboo]

I don't know about PS but I have seen the stuffed animal size Coconuts at some Hallmark stores. They aren't huge but they are a decent size. I f I remember correctly they run either $14.99 or $19.99. Good luck!

[Kitzka]

KS:
First off welcome to the board! I hope that I can be of some help. A PS is somoen at one of the AGP who can help you with shopping.

I live close to AGPNY and for me it is helpful with avoiding the crowds and lines since they come and take my packages and they can ring me up while i lounge on one of their chairs. They can also set aside merchandise for me like Marisol's ballet outfit that I am going to pick up today.

They are also helpful with picking out dolls. Some peopleahve reported dolls with wig problems and a PS can pick a doll for you without the glue, loose wig etc.

They can also ship out store exclusives to those who do not live near a store.

Mine also emails me special event notices for the store as well as any store specials.

PS are free and I love ours.
I hope this helps.

Lara

[Ks4treasures]

Thank you! So all I have to do is call the store, right?


I wish I had known about this, we got Marisol two weeks ago and I am not happy with her wig. It seems thin and there are too many short cut hairs in the back...looks bad. I have been kinda afraid to send her back.

It must be so nice to have someone pick one out!
Thanks,
Sharon

[Ks4treasures]

One more ?...how do you find out about store exclusives if you don't live close enough...I live in Texas.

[Peachysweetdream]

Welcome to the board! [img]graemlins/rose.gif[/img]

Sorry to hear you weren't pleased with your Marisol though... if you really think you got a bad wig, I'm sure AG would replace her for you. They seem to be into that 'happy customer' thing sometimes. [img]wink.gif[/img]

[robin0850]

Welcome to the board!!

If you do decide to return your doll, be sure to call Customer Service and ask for a return label, so you don't have to pay for the shipping. You might also ask that a Personal Shopper pick out the replacement doll, so you'll be sure of getting a nice one this time!! [img]smile.gif[/img]

[monimarine]

The PS I guess would be able to tell you about the store exclusives, or just ask anyone here on the board and they will usually check if they are making a trip to AGP.

[aggirl479]

Welcome to the board!!!

[dolllover]

Welcome to the board! [img]biggrin.gif[/img] [img]graemlins/thumbs_up.gif[/img]